episode-4 how to avoid fraud and chargebacks

EP4: How to Avoid Fraud and Chargebacks for E-commerce Store Owners

As an e-commerce store owner, you are taking a huge risk. Whether you stock the items you ship or having them drop shipped from your suppliers, if you are accepting credit card payments in exchange for your products or services, you are at risk of fraud. The credit card companies will hold you responsible and withdraw the funds out of your bank account in the case of a chargeback, plus you’ll be slapped with a ~$25 chargeback fee by your payment processor. There are a couple main types of fraud, real fraud, and friendly fraud. You can buy insurance that protects you[…]

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EP3: Bookkeeping for Entrepreneurs and Internet Business Owners

Keeping track of your books as a small business or entrepreneur is crucial to your success. You’ll want to have a spreadsheet with all your numbers so you can see a balance sheet, income statement, and cash flow statement at any particular time. We have created a basic bookkeeping spreadsheet that includes everything you need to keep track of to know how much money you’re making on any given day. You can view this spreadsheet at http://ecommerceparadise.com/bookkeeping When you’re ready to hire a bookkeeper, check out http://ecommerceparadise.com/bench Income is easy to track, expenses are a pain in the rear. They’ll keep[…]

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EP2: Perfecting Your Customer Service and Sales Funnels

If you’re an entrepreneur or small business owner, customer service and the sales process is the life of your business. Perfecting your customer service processes should be your top priority. In episode 2, we talk about all the lessons we’ve learned about customer service and the sales process in our 5+ years as e-commerce entrepreneurs. Here is a list of things to keep in mind: Respond e-mails quickly Set up standard operating procedures and templates Use language that doesn’t place blame on the customer. Be helpful. Don’t apologize. Simply re-state what’s happening and put into a positive light. Keep it short[…]

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EP1: How Entrepreneurs Create Jobs by Outsourcing Projects

As entrepreneurs, we have a lot on our plate. As our businesses grow, we find that there are simply too many projects to work on. We can’t do it all ourselves. We’re making money, so we have decided to outsource the “bottleneck” projects that hold us back from growing our business. This episode is all about outsourcing. We go over some the services we’ve employed to handle different tasks for us like phone support, live chat, adding products, content, keyword research, social media management, and more. Here is a full list of links: Conversational: Phone support starting at $129 per[…]

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outsourced phone support

Conversational Review: Outsourced Phone Support for E-commerce Businesses

Hiring someone to answer your business phones is a really exciting step as a business owner. You won’t have to be bogged down and tied to your phone. Finding a reliable and trusted person is critical for the success of your business. I recommend you hire a company to handle the customer service calls. These businesses have systems in place already so, you don’t have to do all the heavy lifting. Our job as the business owner is to find good people to do the things we are not good at.  Like finding new talent, training, and firing if need be.[…]

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How To Start A Shopify E-Commerce Drop Ship Store and Get Your First Order

If you want to get started selling products or information online then you’ve come to the right place. I have over 5 years of experience in e-commerce and internet marketing. I’ve successfully started, grown and sold a half-million dollar e-commerce site. The process of becoming successful online isn’t easy, and it takes a lot of time, but it’s worth it. Business 101 Before you get started selling products or services online, you need to learn some general business concepts like accounting, marketing, selling, organization, management, leadership, and entrepreneurship. You can take classes at your local community college, or online at[…]

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The Aftermath of the Death of King Bhumibol

The Aftermath of the Death of King Bhumibol Adulyadej in Chiang Mai, Thailand

We’ve only been in Chiang Mai, Thailand for two weeks, but we already feel like we are a part of the family. Everybody here was so welcoming when we arrived. The Thai people are genuinely nice and happy folks. When the king died a few days ago, a lot changed. Everybody is still nice and happy, but it’s different now. A lot of the joy is gone. I feel like people are concerned about what the future holds for their country and the effect it will have on their life. The late king was a great leader for Thailand. Throughout[…]

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